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Easy all-in-one place for support
Discuss
Create channels for different conversation topics to keep discussion organized. Add various support workers into the conversation for their input and see what they have to say.

Limitations
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Limited functionality to tag and mention relevant support workers, create tasks and to-dos, appointments, scheduling, etc.
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Similar layout as Slack, perhaps an API extension would be suitable for optimizaton.
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Further development of hyperlinking and integration of in-app functions currently unavailable, would be helpful for integration and short-cuts if needed.
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